Delivery and Returns
Delivery Information
We currently only ship to the UK. Please get in touch with us at info@whatsherface.co.uk to enquire about international shipping.
Turnaround time
Your order is expected to take 3-5 working days to arrive from the point of us finishing personalisation – we’ll send you an email when this is ready.
Delivery costs
We have three tiers of delivery costs, all dependent on product size/weight. These costs are charged on an item by item basis, and calculated automatically for you in your basket.
- Small items – £1.20 per item
- Medium items – £2.99 per item
- Large items – £6.49 per item
Free Delivery
Spend £40 or more to qualify for free delivery.
Christmas Deliveries
Please place your orders by Friday 13th December to allow for enough time for Christmas Delivery
Returns (if applicable)
Our policy lasts 30 days from the date of purchase for any faulty products. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
As our products are custom-made unfortunately we are unable to offer a refund or exchange unless the actual product itself is damaged or faulty.
In the event of a return, we require a receipt or proof of purchase.
Damaged items (if applicable)
If the item is damaged we will require photo evidence of the damage or faulty item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed within 3 working days and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 07949 710 411.
Sale items (if applicable)
Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If item needs replacing, send us an email at info@whatsherface.co.uk
Order Completion
On completion and receipt of the order all images will be deleted from our files – inline with data protection laws.